FAQS

Q: Granada has won Best Live Music Venue in Dallas more than any live music venue… what is the story?
As a child, owner dude Mike, and his family ran a vacation summer camp in Minnesota. He was raised with a military father who became a pastor who encouraged him to collaborate in community with others. His mother taught him to love, work hard and clean. Years later, he created the Granada Theater,  a musical vacation just like the resort he loved as a kid. The Granada is a friendly environment (rest assured, the bathrooms will be clean too) with no tolerance for unhappy staff members. We have fun, we rock, we clean, we have a beer together after work. We are a community and family in East Dallas. We will be here forever. Our fellow employees enjoy our “Love Yourself” lifestyle while discovering new music with us (and now, you).

Q: I have a great idea on how the Granada could be better.  What do I do?
If you have a comment, please email solutions@granadatheater.com as our focus is to constantly make the Granada better! We will always be excited to improve things that directly affect the guest concert experience. You are truly the reason we are here.

Q: Where is your venue located?
Our exact address is 3524 Greenville Ave. For directions to our venue, click here.

Q: Are you closeby to the DART rail?
The closest DART station to our venue is the Mockingbird Station. It is about a mile away which is about 15 minute walk away from Granada Theater or a 5 minute sprint if you’re extra fast.

Q: What’s this I hear about dinner before a show at Granada and also a free after party each night with a live band next door?
In January 2012, Mike and his lovely lady Julia​, opened Sundown At Granada, a farm to table restaurant with organic food, 60 beers, craft cocktails and a double decker patio next door to Granada. It is a great place to meet before the show for dinner, spirits, good conversation and a roof top sunset view. After the concert enjoy FREE local bands or relax under the stars on the roof top patio.

Q: Where can I purchase tickets to upcoming shows?
Tickets can be purchased right here on our website ​​or at the box office on show nights. You can see our complete calendar here. Tickets are the exact same price online as they are at the box office unless day of show increase is noted on the website.​

Q: Does the Granada have seats​?
Depending on the artists’ preference, we may have only seats, standing room only, or a mix of both seats and standing. Standing tickets are cheaper and seating is reserved. You get to pick your exact seat online. It’s fun to find your favorite place to sit and call it your “home” at Granada. On the floor Section 302 B-4 and C-4 are my favorite as you can push your chair back to the wall and have massive leg room.

​T​here are 8 levels inside Granada. ​My favorite f​or an​ incredible view of the entire stage is to pick ​an “A” row which is ​at the front of each level. In the balcony I also like to go for an “A” row one section back instead of a “B” or “C” row in a closer section,​ for a super open view of the entire stage. On the floor it does not matter as​ much as​ our stage is 5′ tall.

Q: Is there handicapped seating at our venue?
The Granada Theater’s main entrance is wheelchair accessible and our bathrooms are ADA compliant. If needing accommodations,we suggest that you purchase a ticket to the show, arrive at the venue when doors open, and speak to a venue manager. They or a venue staff member will accommodate you accordingly.

Q: I can’t make the show, what are my options with tickets?
Our tickets are non-refundable once purchased. If you’d like to transfer them to a friend, please provide to them (1) A photocopy of your ID and (2) A copy of the confirmation email with a note that says “I, Tim, am giving my tickets to Wes.” “Tim” and “Wes” are just examples, please use the appropriate names in your note.

Q: Where should I park?
There is a paid parking lot located directly behind Granada that charges $8. There is also ​free ​street parking ​in our friendly neighborhood​. I’ve never had to park more than a few blocks away​ and the walk gets me pumped for the show. One entire side of a couple streets have very obvious no parking signs.

​ Don’t park at the apartments as they do tow. ​Pick up a piece of trash on your happy walk in just to blow someone’s mind that may be watching you.

Q: I left my credit card at the show last night, how can I get it?
First, give our office a call at (214) 824-9933 to make sure we do have your card. All cards can be retrieved at Sundown at Granada, our restaurant adjacent and South of the venue, starting at 5PM Mondays through Fridays and 11AM Saturdays and Sundays.

Q: What is your venue’s age limit?
Our venue is 10+ if accompanied by a parent/guardian and 14+ to go solo.

Q: Do I need an ID to enter the venue?
You’ll need a valid ID to enter the venue and pick up your tickets. If you are planning on drinking, a valid, non-expired, government issued ID will be required at check-in to verify that you are over 21 years old.

Q: I’m coming to a show tonight, what do I wear?
Our dress code is casual and 100% up to you. We only insist that you are fully dressed (no pants, no entry) and advise you to wear some type of foot covering for your own safety. See you in the pit.

Q: Do you serve food and drinks at your venue?
There are two to four bars that are open during our shows. At certain shows, we do have tacos available to purchase at the bars.

Q: What restaurants are close by to Granada Theater?
We have a restaurant and beer-garden right next door to our venue called Sundown at Granada. There are also restaurants within walking distance of the venue and many within driving distance of the Theater down Greenville Ave.

Q: Are there any hotels nearby your venue?

Here is a list of hotels nearby Granada Theater:

​The Highland Dallas Hotel (used to be ​Hotel Palomar​)​
5300 East Mockingbird Lane
Dallas, TX 75206
214-520-7969​

Best Western Citi Place
4150 N Central Expressway
Dallas, TX 75204
214-827-6080

Hyatt Summerfield Suites Dallas – Lincoln Park
8221 North Central Expressway
Dallas, TX 75225
214-696-1555

Doubletree Hotel Campbell Centre
8520 North Central Expressway
Dallas, TX
214-691-8700

Holiday Inn Select
10650 North Central Expressway (between Meadow and Royal)
Dallas, TX 75231
(214) 373-6000
(888) 477-7829

La Quinta
10001 North Central Expressway
Dallas, TX 75231
(214) 361-8200

A list of other cool Dallas hotels:

Hotel Zaza
2332 Leonard Street
Dallas, TX 75201
214-468-8399

Belmont Hotel
901 Fort Worth Avenue
Dallas, TX 75208
866-870-8010

W Dallas – Victory
2440 Victory Park Lane
Dallas, TX 75219
214-397-4100

The Joule
1530 Main Street
Dallas, TX 75201
214-748-1300

The Stoneleigh
2927 Maple Avenue
Dallas, TX 75206
800-921-8498

Q: How can my band play at the Granada Theater?
There are a lot of factors that we take into consideration when booking our venue including what we, our Granada fans, and our neighborhood likes​. You can submit all press kit or information to booking@granadatheater.com.